Frequently Asked Questions

Start by browsing the online inventory, contact 24/7 support for price confirmation, negotiate if needed, then place your order and payment. CBT handles the shipping and documentation process.

Each country has its own import regulations regarding vehicle age, emissions, and documentation. We recommend checking with your local customs office. Our team can also assist with guidance based on your region.

Yes, you’ll need to create a free account to send inquiries or place orders. Registration is quick and easy—just your name, email, and contact details.

We recommend using one verified email address for all account activity to ensure consistency and security.

Use the ‘Forgot Password’ link on the login page. A reset link will be sent to your registered email.

No special conditions. Anyone can register for free and start browsing.

We have a vast and growing inventory of 0km and used cars sourced from across China. The listings are updated daily for accuracy and availability.

Yes, just send us your desired specs and our sourcing team will help locate it through our extensive supplier network.

Absolutely. Just ask our customer service team and we’ll send additional visuals or even live walkthroughs if needed.

Most vehicles come with standard documentation and one set of keys. Let us know in advance if you require extras.

Yes, we can arrange installations or upgrades based on your needs. Contact us for a quote.

CBT primarily accepts T/T (Telegraphic Transfer). Full payment is generally required before shipping, but partial payments can be discussed for bulk or recurring orders.

Banking information will be provided on the official pro forma invoice once the order is confirmed.

Buyers are responsible for all transaction fees. Please ensure full payment is received on our end.

Yes, an official receipt will be issued after the payment is verified.

Transit times typically vary from 3 to 6 weeks based on destination. CBT offers real-time logistics tracking so you always know where your vehicle is.

It refers to the contact person who will receive updates once the cargo arrives at the destination port.

Yes, but only before the final documentation is issued. Contact us as soon as possible to request changes.

You’ll receive the Bill of Lading (B/L), Commercial Invoice, Export Certificate, and Packing List (if required).

Yes. Let us know in advance and we will arrange it accordingly.

We’ll need the consignee’s full name, address, contact number, destination port, and preferred shipping method (RoRo or container).

The consignee is the legal recipient of the shipment, whose name appears on the Bill of Lading and who will handle customs clearance at the destination.

Yes. We provide a tracking link once the vessel is confirmed. You’ll know where your vehicle is at every stage of its journey.

Shipping schedules are affected by port congestion, weather conditions, and carrier logistics. We work to minimize delays and always update you promptly.

Yes. Upon request, we provide an official packing list to assist with customs clearance if required by your country.

Contact us immediately. We’ll send an emergency courier or digital copies to ensure smooth customs clearance.

Yes, we can issue two sets upon request at the time of booking.

In some countries, yes. However, most authorities require original copies. Confirm with your local customs office.

Yes. We partner with licensed suppliers and operate through verified logistics channels. Your transaction is safe and protected.

Absolutely. We implement strict security protocols to ensure your personal and payment data is encrypted and never shared.

We offer multilingual support including English, Chinese, Spanish, French, and Arabic.

Cancellation policies vary depending on the stage of the transaction. Please contact us immediately if you need to make changes.

Email, live chat, and WhatsApp are all available. Our customer support is active 24/7.